Privacy Policy

1. Data Collection

We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines the types of data we collect from users of our Telegram chatbot service and how we use, store, and protect that information.

Information We Collect:

  • Telegram User IDs and Chat IDs: We collect your Telegram user ID and chat ID to identify you within our service and facilitate interactions.
  • Payment Information: We process payments through Stripe, which may include payment methods like Apple Pay, Google Pay, credit cards, and PayNow. We collect payment information necessary to process transactions but do not store full credit card numbers.
  • User-Generated Content: This includes photos you upload and prompts you provide. We collect this information to train AI models and generate personalized images.
  • Analytics Data: We collect data on user actions and interactions with our service to improve functionality and user experience.

2. Use of Data

We use the collected data for the following purposes:

  • Service Provision: To operate and maintain our chatbot service, process transactions, and generate personalized content based on your inputs.
  • Service Improvement: To analyze usage patterns and user feedback to enhance our services and develop new features.
  • Communication: To send you notifications, updates, and respond to your inquiries and support requests.

3. Data Storage and Security

Your data security is important to us. We implement a variety of security measures to maintain the safety of your personal information.

Storage: User data, including images and other content, is securely stored using trusted third-party providers such as AWS S3.

Security Measures: We use encryption, access controls, and secure protocols to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Third-Party Services

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service (e.g., payment processing, data storage).
  • To perform service-related tasks.
  • To assist us in analyzing how our service is used.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Please note that these providers have their own privacy policies governing how they handle your personal information.

5. Administrative Access

Authorized personnel may access user data solely for the purposes of providing support, troubleshooting issues, and improving the service. All personnel are bound by confidentiality obligations and are committed to safeguarding your privacy.

6. User Rights

You have certain rights regarding your personal data, including:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request that we correct any inaccuracies in your personal data.
  • Deletion: You may request that we delete your personal data. Please note that we may need to retain certain information for legal or administrative purposes.
  • Objection: You may object to certain types of data processing, such as direct marketing.

To exercise these rights, please contact us at @CookieML on Telegram. We will respond to your request within 3 business days.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria used to determine our retention periods include:

  • Duration of Use: We retain data for the duration of your use of the service and as necessary to fulfill the purposes described in this policy.
  • Legal Obligations: We may retain data for longer periods if required by law or necessary to resolve disputes or enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and use personal information about you. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. If applicable, you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the service after any modifications indicates your acceptance of the new terms.

Last Updated: 20 Sep 2024

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via @CookieML on Telegram.